Refund policy

 

RETURNS, REFUNDS AND EXCHANGES

We want you to be happy with every purchase that you make from our site. If you are unhappy with your purchase, you may simply return the product to us within 14 days of receipt for an exchange or refund. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. 

To initiate a return, visit our returns portal and enter your order number and email address or phone number you placed your order with. Our shipping costs are only eligible for refund if the return items were shipped incorrectly or damaged.

Please note, returns are processed every 3 days. You will be notified via email once your return has been received and processed. Please allow 10 business days for your refund to reflect on your account.

INTERNATIONAL RETURNS

If you wish to return your international order, please contact customer service via email (cardairclo@outlook.com) within 14 days of receipt. The cost of returning an item is at the customer's own expense. We advise you to securely package your return and use a tracked delivery service or courier as we cannot be held responsible for items lost or damaged in transit.

Please ensure to mark any returned items as “returned goods” on customs or postal forms. Failure to do so may delay any refund due and can result in the shipment being returned to you. 

Any duty cost incurred by incorrect customs declarations will be deducted from the refund due.